Our Terms and Conditions
1. These Business Terms and Conditions govern the business relations between Petr Stehlík (hereinafter referred to as the “Operator”) and its business partners (hereinafter referred to as the “Buyer”), in accordance with the provision of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., The Civil Code only the “Civil Code”) the mutual law and obligations of the parties arising in connection with the purchase contract concluded between the buyer and another person (the “Buyer Agreement”) through the Seller’s Internet shop. www.stehlikdesign.cz (hereinafter referred to as the “Website”) through the web interface (hereinafter referred to as the “Web Store of Business”).
The operator is entitled to modify these terms at any time. Legal relationships between the operator and the buyer, which are not explicitly regulated by the business conditions, are governed by the provisions of the Commercial Code and the Civil Code.
These terms and conditions are binding on both parties.
2.Protection of personal and other data
The buyer undertakes to provide the operator with the necessary personal data, which serves for the smooth execution of the order. It is also entitled to provide additional information to be included in the sales documents.
The Operator undertakes that the personal data obtained will be processed in accordance with the law C. 101/2000 Coll., On the Protection of Personal Data.
The operator guarantees that all personal data will be used solely for the purpose of order processing.
In any case, the data obtained will not be provided to a third party, except for those data that are necessary for the delivery of the order of the shipping company.
3.Order of goods and their dispatch
The contractual relationship between the operator and the buyer arises from the delivery of the order (acceptance), which is sent to the buyer by the purchaser at the electronic address stated in the order.
For the dispatch of the goods, the operator undertakes to inform the buyer of the electronic address stated by the buyer when making the order.
Sending ordered goods means sending them to the address specified by the buyer when creating the order. The operator reserves the right to add the cost of sending the goods to the order price according to the current pricelist of the carrier.
In the case of sending goods abroad, the operator reserves the right to add the cost of transport abroad according to the price list.
The Czech Post is provided by Czech, European and non-European transport. Prices vary depending on the target country.
The operator offers a choice of these payment methods: payment card over the Internet through a payment gateway,or bank transfer upon completion of the order.
When selecting a payment via an online payment card, the buyer will be redirected after completing the order to the third party of the payment server, completing the required payment information. Once verified, the order will be confirmed and the purchase price deducted from the buyer’s account.
When selecting a payment by bank transfer, the purchase price of the order will be paid before it is settled on the bank account of the seller. To settle an order, you need to pay a payment under the variable symbol, which is the order number and which the buyer obtains upon completion of the order. In the case of payment for goods in the form of a bank transfer, the purchase price is considered as the day when the relevant amount was credited to the seller’s account.
All changes, including price changes in the online store, are reserved. The price is valid at the time of ordering.
We are not VAT payers. The prices of the goods offered are so definitive.
4.Cancel an order
The Buyer and the Operator are entitled to have a mandatory order without giving any reason, either by sending a cancellation email to firstname.lastname@example.org or by phone (tel .:+420 737365821).
In the case of cancellation by the buyer, the operator recommends that the order be canceled as soon as possible before sending the order to the shipping company.
If the buyer is unable to cancel the order before it is handed over to the shipping company, the buyer is obliged to pay for the transportation costs..
The warranty period begins to run from the moment the goods are taken over by the buyer.
If the buyer discovers a defect in the use of the purchased goods that was not due to a non-standard treatment but a defect in the product, he is entitled to claim the goods during the warranty period.
When picking up a shipment, the operator recommends that the item be reviewed immediately. In case of damage to the packaging or incompleteness of the shipment, the buyer is entitled to refuse the goods (not to sign the takeover protocol). In this case, the purchaser with the carrier will write a report on the damage (a confirmation of the carrier) and send it within 24 hours to the operator’s email. If the buyer first signed the takeover protocol, he could not subsequently claim the incompleteness or damage of the consignment.
We recommend sending the goods to claim either in original or convenient packaging, which will protect the goods against any further damage during transport.
After reviewing the claim by the vendor, the buyer will be notified of the result by email. The deadline for processing the complaint is according to Act No. 634/1992 Coll. 30 days.
6.Return of goods and withdrawal
The buyer has the right to withdraw from the contract if the operator fails to comply with the terms and conditions.
According to Act No. 367/2000, the buyer, as a person (not a business entity), is entitled to return the goods without giving any reason within 14 days of delivery of the consignment. The goods must be sent in original undamaged packaging, unused, with all documents (copies of the invoice, spare parts, …) The operator shall assess the returned goods and return the buyer, if it is okay. The operator does not pay for the return of the returned goods. Shipments with missing documents will not be accepted.
These Terms and Conditions are effective from 1 February 2018 until they are revoked or amended and apply to all sales contracts concluded between the Operator and the Buyer. By sending the order, the Buyer confirms that he has understood and agrees with the terms of business. The Operator reserves the right to change the business conditions.